第一章 懂DISC .............................................................................1
01 山莊閉門會 ................................................................................2
02 破譯DISC ..................................................................................7
03 致敬奠基人 ..............................................................................10
04 揭開性格的面紗 ......................................................................13
05 模型和前提假設(shè) ......................................................................16
06 提升人際敏感度 ......................................................................20
07 人vs事，快vs慢 ...................................................................23
08 建立雙軸矩陣（四象限） ........................................................25
09 DISC四種特質(zhì)的典型表現(xiàn) ....................................................28
10 DISC理論的應(yīng)用:個人+組織 .............................................35
第二章 懂自己 .............................................................................41
01 Who am I ...................................................................................42
02 打開喬哈里視窗 ......................................................................44
03 神奇的DISC測評 ...................................................................47
04 體檢報告＆藏寶圖 .................................................................50
05 不同狀態(tài)下的我 ......................................................................54
06 縱覽三表＆因子升降 .............................................................58
07 環(huán)境與他人對“我”的影響 ..................................................62
08 與壓力共舞 ..............................................................................65
09 調(diào)適力＆驅(qū)動力 .....................................................................68
10 人生態(tài)度與座右銘 ..................................................................70
第三章 懂上司 .............................................................................75
01 他為什么總是針對你 ..............................................................76
02 吐槽大會主咖是“上司” ........................................................78
03 D型特質(zhì)的上司：英雄or暴君 ..............................................81
04 I型特質(zhì)的上司：性情中人or痞子 ........................................83
05 S型特質(zhì)的上司：好人or慫人 ...............................................86
06 C型特質(zhì)的上司：技術(shù)流or完美癖 ......................................88
07 全能型上司：神一般的存在 ...................................................91
08 那些年遇到的上司（“吃瓜”篇） ..........................................94
09 那些年遇到的上司（親歷篇） ................................................96
10 聰明人都會向上管理 ............................................................101
第四章 懂下屬 ...........................................................................107
01 管理下屬就是管理“人” ......................................................108
02 一場另類的奇葩說 ................................................................111
03 D型特質(zhì)的下屬：高效or自我 ............................................113
04 I型特質(zhì)的下屬：樂觀or怪異 ..............................................116
05 S型特質(zhì)的下屬：勤勞or木訥 .............................................118
06 C型特質(zhì)的下屬：鉆研or鉆牛角尖 ....................................121
07 當(dāng)馬斯洛需求層次理論遇到DISC ......................................123
08 如何激勵新生代員工 ............................................................127
09 如何管理能力比你強的下屬 ................................................130
10 一個好上司的自我修養(yǎng) ........................................................132
第五章 懂團隊 ...........................................................................137
01 銷售vs財務(wù)的雞同鴨講 .......................................................138
02 團隊也有DNA .......................................................................141
03 D型特質(zhì)的團隊：狼行天下 ..................................................145
04 I型特質(zhì)的團隊：快樂至上 ...................................................148
05 S型特質(zhì)的團隊：家的文化 ..................................................151
06 C型特質(zhì)的團隊：專業(yè)信仰 ..................................................154
07 到底什么叫團隊 ....................................................................158
08 克服團隊協(xié)作的五種障礙 ....................................................161
09 經(jīng)典團隊的DISC解讀 .........................................................165
10 創(chuàng)業(yè)型團隊的DISC構(gòu)建 .....................................................170
第六章 懂客戶 ...........................................................................175
01 重塑客戶認(rèn)知 ........................................................................176
02 如何打開客戶的心門 ............................................................179
03 D型特質(zhì)的客戶：氣勢逼人 ..................................................182
04 I型特質(zhì)的客戶：能量爆棚 ...................................................185
05 S型特質(zhì)的客戶：決策困難 ..................................................188
06 C型特質(zhì)的客戶：專業(yè)找碴 ..................................................191
07 用DISC拆解銷售流程 .........................................................194
08 用DISC理論賣樓、賣車、賣保險 .....................................197
09 用DISC理論處理客戶投訴 .................................................200
10 心中自有CRM .......................................................................203
第七章 懂父母 ...........................................................................207
01 可憐天下父母心 ....................................................................208
02 現(xiàn)狀：虎媽貓爸 .....................................................................211
03 D型特質(zhì)的父母：愛是鞭策-粗暴 ......................................214
04 I型特質(zhì)的父母：愛是鼓勵-放任 ........................................216
05 S型特質(zhì)的父母：愛是關(guān)懷-妥協(xié) .......................................218
06 C型特質(zhì)的父母：愛是細致-苛求 ......................................220
07 扮演好子女的角色 ................................................................222
08 王陽明：孝順的三種境界 .....................................................225
09 兒子的反思 ............................................................................228
10 父母的小歡喜 ........................................................................230
第八章 懂伴侶 ...........................................................................235
01 相親眾生相 ............................................................................236
02 從愛情到婚姻 ........................................................................239
03 D型特質(zhì)的伴侶：掌控感-服從 ..........................................243
04 I型特質(zhì)的伴侶：新鮮感-驚喜 ............................................246
05 S型特質(zhì)的伴侶：安全感-陪伴 ...........................................249
06 C型特質(zhì)的伴侶：秩序感-規(guī)劃 ..........................................253
07 再看老婆大人 ........................................................................257
08 愛的五種語言 ........................................................................260
09 另一半的磨合 ........................................................................264
10 婚姻保鮮計 ............................................................................267
第九章 懂孩子 ...........................................................................273
01 不輕易給孩子做測評 ............................................................274
02 孩子不是復(fù)印件 ....................................................................276
03 D型特質(zhì)的孩子：小霸王 ......................................................280
04 I型特質(zhì)的孩子：機靈鬼 .......................................................283
05 S型特質(zhì)的孩子：暖寶寶 ......................................................286
06 C型特質(zhì)的孩子：智多星 ......................................................288
07 與“為你好”說再見 ............................................................291
08 當(dāng)正面管教遇上DISC ..........................................................293
09 不可避免的親子沖突 ............................................................297
10 燃燒吧，家長 ........................................................................299
第十章 懂生活 ...........................................................................303
01 生活處處DISC ......................................................................304
02 中華小曲庫 ............................................................................306
03 金庸小說中的人物 ................................................................310
04 玩轉(zhuǎn)朋友圈社交 ....................................................................314
05 旅行的意義 ............................................................................316
06 誰是購物狂 ............................................................................319
07 一場盡興的聚會 ....................................................................322
08 你不理財，財不理你 ............................................................325
09 拆解明星夢 ............................................................................328
10 講好一堂課 ............................................................................331
后記 .............................................................................................336