Key Changes to the Eighteenth Edition

• NEW Employability matrix at the beginning of every chapter provides students with a visual guide to features that support the development of skills employers are looking for in todays business graduates, helping students to see from the start of class the relevance of the course to their career
• NEW Application and Employability section in every chapter summarizes the relevance of each chapter for stu- dents employability, the skills learned from chapter features, and the skills to be learned in the end-of-chapter
• NEW AND UPDATED Opening Vignettes in every chapter bring current business trends and events to the
• NEW AND UPDATED content in every chapter reflects the most current developments in OB rese This new content includes the following topics:

• Expatriate Readjustment
• Deviance and Counterproductive Work Behaviors
• Customer Satisfaction
• Emotional Labor
• Mindfulness
• Unemployment/Job Search
• Behavioral Ethics
• Deonance Theory
• Third-Party Observations of Injustice

• Updated References throughout every

Chapter-by-Chapter Changes

Chapter 1: What Is Organizational Behavior?

• Revised Learning Objectives
• New Opening Vignette (Road Warriors)

• Job Enrichment
• Voice
• Abusive Supervision
• Executive Board Composition
• Espoused and Enacted Climates
• High-Performance Work Systems
• Human Capital Resources
• Sleep Deprivation
• Recovery Experiences
• Job Demands

• New research in The Importance of Interpersonal Skills and Big Data
• New major section: Employability Skills

Chapter 2: Attitudes and Job Satisfaction

• New Opening Vignette (The Benefaction of Baristas)
• Revised/updated sections: Attitudes, Organizational Commitment, Perceived Organizational Support, Employee Engagement, and Organizational Citizenship Behavior (OCB)
• New research in Job Satisfaction and Involvement, Employee Engagement, Personality, Customer Satisfaction, and Counterproductive Work Behavior (CWB)
• New international research in Attitudes, Job Conditions, and Corporate Social Responsibility (CSR)
• Updated Exhibit 2-2 (Worst Jobs of 2016 for Job Satisfaction)
• New Experiential Exercise (Job Attitudes Situational Interview)
• New Case Incident 1 (Self-Service Kiosks: From People to Robots)